Terms & Conditions

Our terms and conditions

Our aim is that buying from Abigail Grace should be easy and painless and we want you to be delighted with your purchase. But we do have ten simple terms and conditions to protect our customers and ourselves.

Here they are:

  • Our prices are in Pounds Sterling. We accept payment by debit card, credit card, BACS payment direct to our account or PayPal. We don’t store/keep your card details

  • Delivery of our hand-made designs is normally within 6-8 weeks. If your wedding is sooner than 6-8 weeks please let us know so that we can do our best to accommodate you. If we need longer to deliver a particular item we will always let you know at the time of purchase. Please contact us before your online purchase if in a hurry.

  • While we make every effort to ensure that your item matches the picture on our website / the display item you have tried on in our showroom, due to the nature of variations in natural components and that our accessories are individually hand made in our studio, small variations may occur.  Please note it is hard to show accurate colours via web browsers.

  • All our accessories are made to standard sizes. If you have particular sizing requirements please let us know at the time of purchase.

  • All items sent by post are sent by insured Royal Mail Special Delivery (UK) or International Tracked and Signed (other countries). If you are ordering from outside the U.K. you are responsible for any local customs charges.

  • We only give refunds at our discretion in the event of a product being damaged or faulty and you need to let us know within 14 days of receiving the product and before your wedding day. Due to the fact, it's handmade faulty items can be sent back to be repaired.

  • Changing your mind: you can cancel your order and receive a full refund if we have not yet begun to hand-make your accessory. Please contact us as soon as possible. We would normally start making a product until 14 days after purchase unless you have requested and we have agreed to do it sooner.

  • All the above do not affect your statutory rights.

  • Privacy: we will securely hold your name, email address, billing address, delivery address and order details so we can communicate with you about your order. We may contact you for our own marketing purposes but will not share your details with anyone else. Please read our privacy policy here 

  • Please respect that all images on this website are owned by Abigail Grace and its photographers and are not to be used for marketing and publishing material. Credit to all photographers can be found on our product pages.


That’s it - but we reserve the right to update these terms and conditions at any time!